Instituto de Informática, I.P. (Segurança Social)

Oct 2024 - Present (Remote)

Consultant via Babel group (since Jan 2025)



SaaS - Portuguese Social Security platform

  • MVP - Project “Subsídio de Ensino Especial” (Oct 2025 - Dez 2025)
  • UX and Technical Writing
  • Design System Documentation
  • Benchmarking (Design System)



Tools: Figma

Roles: UX Design, UX Writing, Design System Documentation, Accessibility





At the moment I don't have permission/access to portfolio samples from this work experience.





Case Study



1. Context

The Instituto de Informática is the technological branch of Portugal's Social Security system (Segurança Social). The project aims to modernize and simplify digital services used by millions of citizens while improving internal systems used by staff and public service providers.

I joined the project in October 2024 as a Senior UX Designer.

My role spans multiple areas: UX and UI design, UX Writing, and technical documentation. I am also responsible for documenting components within the organization's design system.



2. The Problem

The existing services on the Segurança Social platforms were outdated, inconsistent, and difficult to navigate. Both internal users (Segurança Social internal teams) and external users (citizens) struggled with unclear language, confusing workflows, and accessibility issues.

The project needed to align with public digital service accessibility guidelines while ensuring consistency across teams and applications.



3. Process

I collaborated with multidisciplinary teams of designers, developers and analysts. Through focused working groups, I helped improve service design and user flows for specific platform sections (e.g., special education needs subsidies).

My tasks included:

  • Designing new flows and interfaces in Figma
  • Writing and reviewing microcopy with accessibility and clarity in mind
  • Creating and updating documentation for the design system
  • Reviewing language with legal and accessibility teams to ensure compliance



4. Solutions

  • New design proposals for citizen-facing pages and internal dashboards
  • Improved information architecture and interaction patterns
  • Inclusive and accessible microcopy in Portuguese
  • Updated component documentation for the design system (in Figma)
  • Guidance for functional teams on writing user-friendly interface content



5. Results

  • Higher clarity and accessibility of user flows
  • Faster implementation by developers due to updated documentation
  • Better collaboration between design and functional teams
  • Consistency across different public services and platforms



6. Final Thoughts

This project has been an excellent opportunity to contribute to meaningful change in public services. Working within such a large-scale, high-impact context has taught me valuable lessons about accessibility, cross-team collaboration, and the importance of clear documentation.

I'm particularly proud of supporting both the visual and verbal aspects of the design work, bridging gaps between development, content, and public service needs.